◆Position: Planning and Operation (Full time)
◆desired starting date: As soon as possible
◆Job Description: Operation/Planning
1 Plans new tours and product lines to meet the FIT demand.
2 Handles operations and arranges buses, guides, admissions, Amtrak tickets, air tickets, show tickets, restaurants, etc.
3 Improves and maintains operational efficiency and profitability.
4 Handles and manages any irregular situation, such as weather delays, cancellations, traffic delays, etc.
5 Answers questions from Sales team and travel agencies.
6 Makes estimates for special requests and arrangements.
7 Handles complaints or suggestions from customers under the Management supervision.
8 Closes tour transactions monthly and reports costs and profits.
9 Sets up promotion campaign for web customers and agencies.
10 Fully understands and acts upon our customer needs at all times.
11 Negotiates with operators for prices, itineraries, etc, under the Management supervision.
12 Communicates well with operators, sales team, and travel agencies.
13 Uses good judgment in regular interactions with operators and related parties.
14 Consults with superiors or experienced colleagues when troubleshooting.
15 Maintains and develops strong customer relationship through good assistance, high quality service, and timely interaction with sales staff.
16 Understand own function in the department, and its impact on daily activities.
◆Working hour: 8:45am-530pm
◆language: Native level Japanese, business level English
◆salary: DOE(Entry level 32-35K, with Travel agency experience 35K-)