| Job Information |
＜Work Schedule & Working Style:＞
9 AM – 5 PM ET, Mondays – Fridays preferred (or 9 AM – 4 PM ET, Mondays – Fridays), but may be tailored based on individual needs with mutual agreement (The eligibility of benefits may change depending on the working hours.)1-hour non-paid lunch break included Possible overtime after 5 PM ET on weekdays If the candidate resides in the commutable area to our New York office, it will be hybrid (working in the office + working remotely).
＜Overview＞
* Provide high-quality, front-line support to Japanese-speaking clients throughout their relocation and housing journey across the United States.* Act as a trusted point of contact for all tenancy-related matters, including lease renewals, move-out coordination, and issue resolution.* Partner closely with internal teams to ensure efficient service delivery, proactive communication, and a seamless client experience across all housing-related inquiries.
＜Essential Job Duties＞
* Respond promptly and professionally to client inquiries in both Japanese and English via email and phone* Serve as the primary point of contact for tenancy-related matters, including lease renewals, terminations, and general housing inquiries.* Coordinate with internal teams and external partners (agents, landlords, vendors) to resolve client issues efficiently.* Provide guidance and support to clients throughout the lease lifecycle, including move-in, ongoing tenancy, and move-out processes.* Maintain accurate and up-to-date records by inputting and managing client and contract data in internal systems* Monitor key timelines such as lease expirations, renewal deadlines, and termination notices, and proactively follow up with clients* Prepare and review documents, including lease summaries, notices, and client communications* Ensure compliance with company policies, client requirements, and applicable local regulations* Identify and escalate complex issues or risks in a timely manner* Contribute to continuous improvement of processes and client experience by providing feedback and suggestions
＜Other Job Duties＞
* Take on a variety of responsibilities and ad hoc tasks to support team operations and client needs as they arise.
＜Requirements＞
* Fluency in Japanese and business-level English (both verbal and written)* Excellent communication and customer service skills, with the ability to interact effectively with diverse stakeholders* Bachelor’s degree or equivalent experience* Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint)* Strong organizational and multitasking abilities in a fast-paced environment* Attention to detail and ability to manage multiple priorities
＜Preferences＞
* Experience in real estate, relocation, or service industries preferred.
＜問合せ＞
Up Recruiters
347-400-9116
info@uprecruiters.com
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