★- Some operation experience in export and import
★- Some understanding Japanese verbally
＜General Position Summary＞
This position is responsible to handle various customers’ requests and inquiries, and assists existing and new
customers to meet their requests.
＜Essential Job Functions＞
◆ CUSTOMER SERVICE
• Handles various phone call and e-mails from customers and overseas agents.
• Handles and resolves various complaint and claims from customers.
• Coordinates inquiries and orders from customers and overseas agent with operation staff.
• Provides quotation to the customer and rate to other branches/oversea offices.
• Arranges and schedules pickup and deliveries.
• Tracks the shipments and announce customers and overseas agents for shipment status.
• Handles daily shipment arrangement such as scheduling a pick up, sending pre-alert document, tracing the
shipment status, providing inquiring information with entry document.
• Updates shipment status, provides quote, and prepares any necessary information and documents of import
shipment.
• Arranges pick-up and deliveries for import, export and domestic move.
• Sends the shipping pre-notifications to customers prior to shipments’ arrival.
• Issues billing for triangle shipments and domestic transportation and mails them out.
• Sends invoices to customers and overseas agents as requested.
• Maintains clients steady billing cycle; monitoring all shipment invoices states, informing outstanding invoices with
backup documents if any.
• Maintains selling rates, monitors costs and provides service, negotiates the costs and selling rates with
maximum profit.
• Visits clients for routing meeting, new business opportunities and etc.
＜Qualifications＞
◆ Education & Work Experience
•
Associate’s Degree (A.A.) in accounting or equivalent; or equivalent combination of education and experience.
•
Two to three years of previous experience in related field.
◆ Tools & Equipment
•
General office equipment including phones, fax, copier, personal computer, etc.
•
Software includes the use of Windows operating system, MS Office.
•
Any tools, equipments, software that are required to be used.
＜問い合わせ＞
Up Recruiters
347-400-9116
info@uprecruiters.com
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