◆Position: full time Retail Web sales staff (Customer Service/travel consultant)
This position is staff level position at our Retail Web Salesto sell our tours mainly through the company’s website.
◆845am-530pm (another shift time 1015am-7pm, one week in a month)
◆language: Native level Japanese, business level English
(entry level 30-35K, experience in travel industry 35-40K)
◆Essential Job Functions
1 Corresponds with clients and answers inquiries, provides suggestions and/or makes sales via web, emails and phone calls.
2 Makes travel arrangements such as the company’s Tours, airfare, cruises, and hotels for customers including agencies.
3 Conducts sales promotion activities such as sales calls to agencies, flyer promotions, media advertisements, etc.
4 Provides various travel information to customers such as destinations, fares and travel regulations to maximize cost savings and provide a high degree of customer services.
5 Assists with analyzing the business potential of leisure markets.
6 Maintains and develops customer base by suggesting products and services which meet and exceed client expectations.
7 Communicates well with vendors, clients and related parties within the organization.
8 Uses judgment in regular interaction with clients, vendors and related parties.
9 Consults with your superiors or experienced colleagues when troubleshooting.
10 Understands one’s function from an organizational perspective and consults with one’s superiors when troubleshooting daily activities.