Job: E-Commerce customer support (Secaucus, NJ) ($15/H + Full Benefit)

Title E-Commerce customer support (Secaucus, NJ) ($15/H + Full Benefit)
Categories New Jerseyエリア, 事務職系
Posted Date January 11, 2022
Salary $15/H
Location Secaucus, NJ
Job Information

* Japanese language skill is not required.

<Salary, benefit>$15.00/ hr.
This includes full medical dental and vision benefits, 401k, 5 sick days and 2 weeks vacations after 90-day probationary period is completed.

<Basic Working time> 8:00AM – 5:00PM

<The E-Commerce Job Description is as follows>
• Assist with THE COMPANY’S HOME page/product management
• Work on Product Page Optimization (Create new product pages with SEO tips, Researching items descriptions
• Take photos for additional requirements (measuring product dimensions)
• THE COMPANY’S New letter creation using OMNI send
• Assist with E-Commerce Platform integration: Facebook, Instagram integration with Big Commerce, Shopify
• Project and Setup Promotions, Email Marketing, Advertisement, Social Media Upload, and arrange Interviews for the media section
• Enter customer orders from Shopify into S2K.
• Provide logistic support after order entry (ex. S2K ship-to update, delivery notification email)
• Support MTC Kitchen Home customers via Email, Phone including Technical Issues, YOTPO questions
• Respond to customer calls and inquiries with resolutions regarding general merchandise questions, order troubleshooting, damaged items, return request, missing products or delivery mistakes and product questions
• Update and maintain inventory for both and sites, keep the manual inventory control file up to date
• Big Commerce, Shopify Inventory update
• Communicate with the purchasing team to keep the product catalog up to date, Create or optimize product pages, researching items descriptions, taking photos for additional requirements, measuring product dimensions, managing products eligible for international orders
• Communicate any inventory issues/discrepancies to other related department
• Communicate any post purchase transaction issues to related departments
• Assist with package optimization (Improving packaging, Research the better packaging solution, Packaging cost analyzing)
• Check, navigate and execute Payment processors tasks like refunds, voids, receipts and communicate outcomes with customers
• Research new marketing, ecommerce platform tools
• Perform other related duties as assigned

<Contact info>
Up Recruiters

Apply Now