Job: Customer Service Coordinator (Manhattan, NY) ($40K/Yr + Bonus)

Title Customer Service Coordinator (Manhattan, NY) ($40K/Yr + Bonus)
Categories その他専門職系, 事務職系
Posted Date July 18, 2022
Salary $40k/Yr + bonus
Location Manhattan, NY
Job Information

<General Position Summary>
This position provides customer service & order management activities, accounting activities and handles office administration.

◆Essential Job Functions◆

<<<Customer Service / Order Management>>>
• Conducts research including desk research and comparison with internal database.
• Creates delivery reports and reconfirm accuracy with reports.
• Responsible for order processing, delivery control and back end sales activity functions.
• Ensures accuracy of order number and contents as well as order requests to suppliers.
• Checks availability of existing reports.
• Analyzes and makes necessary adjustments on credit reports (products).
• Delivers products to clients by delivery due date as contracted.
• Communications with clients and suppliers via phone, email, fax or letter for order processing and new inquiries from potential clients.
• Provides customer service to handle questions and issues arising with orders.
• Manages a database in an internal system including speed, product type and status update.
• Builds a trust relationship with existing suppliers.
• Reports to the manager on sales activities weekly/monthly basis.

◆Job Dimensions (skills, abilities & personal traits)◆
 Accuracy  Attendance & Punctuality  Attention to Detail
 Customer Focus  Listening & Understanding  Math Skill: Basic
 Multi-Tasking  Time Management
 Interpersonal & Communication Skills
 英語 & 日本語  language fluency in reading, writing and speaking


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