Job: Customer relation & Sales Support(Manhattan, NY) ($50K/Yr, Full time, Exempt Position)

Title Customer relation & Sales Support(Manhattan, NY) ($50K/Yr, Full time, Exempt Position)
Categories IT職系, Sales職系, 事務職系
Posted Date June 14, 2017
Salary $50K/Yr
Location Manhattan, NY
Job Information

JOB Description
Title: Customer relation & Sales Support
Location: New York


• Japanese Native Level / English Business Level
• Sales Supportの経験が最低3年以上
• ERPの知識があったらプラス(なくても可能)
• 営業の経験は必須ではないですが、B2Bの営業経験があればプラス(IT業界以外でも可)

◆ Job Description:
Daily Task:
✓Manage B-end (Japan contract) renewal request
✓Manage A-end (US contract) small business opportunity,
(e.g. manufacture warranty renewal, new service request of small items)
✓Create quotation, submit Purchase Order and issue invoice using SYSTEM
✓ Contact customers to answer questions or to explain services or gauge their
level of satisfaction with our service
✓Communicate with sales staff, and provide them with various support
✓Organize sales presentations and ensure that all sales presentation materials
are prepared prior to deadlines
✓Collaborate with sales team to monitor active purchase orders and make
sure that orders are completed on time
Sales Support team leader:
✓Follow up on AR payment every month
✓Prepare sales report and material for sales team meeting
✓Resolves order and inventory problems by investigating data and history;
identifying alternate means for filling orders; notifying managers and customers
✓Manage internal request to sales team, escalate them to sales staff as needed
✓Organize workflow and ensure that employees understand their duties or
delegated tasks
✓Organize events, conferences, and other meetings
✓Provide assistance and support for team members as needed
✓Completes operations by developing schedules; assigning and monitoring work;
gathering resources; implementing productivity standards; resolving operations
problems; maintaining reference manuals; implementing new procedures
✓Accomplishes department and organization mission by completing related
results as needed

◆ Qualification/Requirements:
✓Language: Japanese – Native level, English – Business level
✓Good knowledge of Microsoft Application (Excel, Word and Power Point)
✓At least 3 to 5 years of working experience as sales assistant or supervisor
✓Basic knowledge of using ERP system
✓Excellent communication and interpersonal skills
✓Ability to learn a variety of job descriptions
✓IT knowledge is plus

◆Other Information:
Salary Range: 50K Full time, Exempt Position
Regular Hours: Monday – Friday, 9:00am – 5:00pm
Start Date: Immediately
Benefit: Health, Dental, Vision, Life insurance, Paid vacation, paid holidays, 401 K

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