＜Company＞ Logistics Company
＜Employment status＞ Fulltime Permanent Position ＊Non-Exempt
＜Salary＞ $40,000/yr – $50,000/yr ＊DOE
1) This position is responsible for handling all aspects of air freight forwarding for both import and export customers, including: booking
shipments, arranging flight and ground transportation details, dealing with customs clearances, handling claims, issuing invoices, and ensuring
■ Primary Job Functions Weight:70%
1) Handles Import & Export Accounts
by obtaining air freight and ground shipping rates and schedules, and aircraft space per client request; by arranging ground transportation when
necessary; by making booking arrangements; by processing all bills of lading, letters of credit, customs and other documents when needed; by
initiating and maintaining files on shippers and their shipments; by inputting data into computer system regarding shipments; by sending all
documentation necessary to the proper locations so as to facilitate Customs clearance on arrival of freight at its destination; and by initiating
2) Delivers Client Satisfaction
by performing traces; by contacting airlines, brokers and air freight forwarders on the phone; by advising customers on prices, schedules,
documentation, etc.; by filling out documents correctly; and by undertaking other various functions to assure on-time pick up and delivery of
freight for all customers.
3) Serves Customers
by answering the telephone quickly; by handling inquiries and expediting orders from internal and external customers in a prompt and
professional manner; by greeting external customers when necessary; and by otherwise communicating with external customers in a professional
manner which solidifies the business relationship.
■Secondary Job Functions Weight:20%
1) Performs General Administrative Tasks
by writing reports; by entering data; by preparing documents; by distributing mail and faxes when necessary; by maintaining paper and digital
files correctly; and by undertaking other duties as needed.
2) Keeps Management Informed
by reporting on all customer incidents quickly to eliminate problems; by communicating with Supervisor regularly regarding needs of the
department; and by maintaining documentation of customer interaction.
3) Manages Time and Resources
by managing time, support Staff, and other Company-provided resources (phone, fax, email) in order to maximize self-potential and business
4) Ensures Smooth Operations
by making sure that air freight operations function correctly; by providing the Company with accurate reports, including profit & loss statements;
by providing customers and colleagues with accurate shipping quotes when necessary; by following guidelines set
■Common Job Functions Weight:10%
1) Contributes to Team Effort
by accomplishing related tasks as needed; and by volunteering available time to others.
2) Maintains Professional and Technical Knowledge
by attending educational workshops; by reviewing professional publications; by establishing professional business networks with customers and
service providers; and by participating in cross-training as directed by Supervisors/Management.
3) Coaches Junior Staff/Peers
by contributing to the professional development of junior Staff or peers through coaching, counseling, and training them in business related
4) Acts on Feedback
by listening to feedback given by peers, Supervisors, and customers and
using it to improve performance.
5) Improves Processes
by recommending improvements in Company processes and procedures that increase productivity.