★日本語によるカスタマーサポート業務
★繁忙期、残業もあり。
<Responsibilities>
Ability to effectively communicate with the customer to properly prepare necessary documents to coordinate a residential or organizational move.
• Customer Service; ability to effectively communication by email or phone with the customer to complete necessary documents required to coordinate the move
• Ensure all documentation relating to shipment is properly completed as required
• Interact closely with the moving team in preparation of the customer goods
• Coordinate with the moving team to ensure proper packing, removing and loading of customer’s goods
• Establish and maintain a professional working relationship with the moving team
• General business support function as assigned
Qualification
• Bilingual English/ Japanese; ability to read, write & speak English and Japanese
• Computer skills to include data entry and the use of Microsoft Word, Excel and Outlook
• Ability to clearly communication directions to the driver and moving team
• Ability to work overtime to meet the customer needs
• Strong customer service skills
• At least 1 year of experience in customer service
<Organization Relationships:>
Will work with all levels in the organization as well as Customers.
<Work Environment:>
(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.
<問合せ>
Up Recruiters
347-400-9116
info@uprecruiters.com
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