Job: Tier 1 Help desk position

Title Tier 1 Help desk position
Categories IT職系, Otherエリア
Posted Date June 12, 2014
Salary $35-45K/annual
Location Dallas, TX
Job Information

■ Key Responsibilities:
 Provides Tier 1 helpdesk support by phone, voicemail, and e-mail in a professional courteous manner.
 Provides assistance to clients with Computer (Windows Vista/7) and Smart Device (iPhone/iPad), hardware
  or software problems.
 Follows standard helpdesk operating procedures to accurately log all requests into ticketing system.
 Prioritizes problem requests and escalates when required to Tier 2 technicians.
 Cleans, installs and modifies operating systems (Windows Vista/7), software and network programs.
 Acts as a liaison between clients and internal support staff to assure accurate problem interpretation.
 Maintains communications with clients during the problem resolution process.
 Creates and maintains operation manuals
 Maintains data in Active Directory, Intra System etc.
■ The right candidate will possess:
 Strong communication skills in English and customer oriented mindset.
 Ability to troubleshoot with advanced skills
■ Skills & Qualifications:
 Bachelor’s degree in Computer Science or related field
 Minimum 3 years of Helpdesk support experience for small to mid-sized companies’ IT infrastructures.
 Minimum 1 year of technical support experience in administration and support for MS Active Directory.
 Minimum 1 year of technical support in administration and support for Microsoft Exchange 2010 and
 SharePoint 2010.
 Microsoft Windows Operating System (Windows Vista/7) and Office Product (2007/2010) related certifications
 are a plus.
 Strong writing skills to document and analytical skills to generate a report and/or MS Office (Microsoft Office
 2010) Training material.
 Fluency in English is a must. Japanese and/or Spanish communication skills are a big plus.
 Work hours: Monday through Friday 7.5 hours per day (within our work shift between 7AM and 7PM).

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