| Title | Technical Customer Support ($50k/yr ～ $70K/yr *DOE) (Manhattan, NY) (IT Company) |
|---|---|
| Categories | IT職系 |
| Posted Date | August 26, 2015 |
| Salary | $50K/yr ～ $70K/yr *DOE |
| Location | Manhattan, NY |
| Job Information | ＜企業＞ IT Company ＜雇用形態＞ 正社員 ＜詳細＞ < Requirement > Plus 2. Experience of troubleshooting with circuit carrier and vendors 3. Experience of user support for Internet / LAN Network / Server (Unix/Windows) (Internet / LAN Network / Server (Unix/Windows) のトラブルに関するサポートの業務の経験があること) 4. Experience of supervising technical staff at IT industries 5. Experience of technical work at ISP / Carrier / Vendor < Job Description > • Responds calls by phone or email from customers for troubles. • Assists and helps customer for technical issues and troubleshooting. • Troubleshooting any trouble related to services 24 x 7 basis (Troubleshooting duty could be shift and in rotation.) • Creates troubleshooting reports upon customers’ request • Reports status and risk of troubles to top management regularly • Provides installation, analysis and other field services at site. • Maintains relations with customers on all technical matters. • Diagnoses and recommends suitable products or services to fit the customer’s needs. • Investigates troubles and finds causes. Prepares countermeasures and updates trouble shooting manuals. Feeds back information to engineering department for continuous improvements of products and services. • Supervises staffs and continuous training to staffs to keep quality of technical customer support. • Improves overall operation; work flow, processes, reporting, research procedures, recording procedures etc., for efficient work of Technical Customer Support group ＜問合せ＞ |
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