|Title||Technical Customer Support ($50k/yr ～ $70K/yr *DOE) (Manhattan, NY) (IT Company)|
|Posted Date||August 26, 2015|
|Salary||$50K/yr ～ $70K/yr *DOE|
＜企業＞ IT Company
< Requirement >
2. Experience of troubleshooting with circuit carrier and vendors
3. Experience of user support for Internet / LAN Network / Server (Unix/Windows) (Internet / LAN Network / Server (Unix/Windows) のトラブルに関するサポートの業務の経験があること)
4. Experience of supervising technical staff at IT industries
5. Experience of technical work at ISP / Carrier / Vendor
< Job Description >
• Responds calls by phone or email from customers for troubles.
• Assists and helps customer for technical issues and troubleshooting.
• Troubleshooting any trouble related to services 24 x 7 basis
(Troubleshooting duty could be shift and in rotation.)
• Creates troubleshooting reports upon customers’ request
• Reports status and risk of troubles to top management regularly
• Provides installation, analysis and other field services at site.
• Maintains relations with customers on all technical matters.
• Diagnoses and recommends suitable products or services to fit the customer’s needs.
• Investigates troubles and finds causes. Prepares countermeasures and updates trouble shooting manuals. Feeds back information to engineering department for continuous improvements of products and services.
• Supervises staffs and continuous training to staffs to keep quality of technical customer support.
• Improves overall operation; work flow, processes, reporting, research procedures, recording procedures etc., for efficient work of Technical Customer Support group