Job: Server Support Specialist

Title Server Support Specialist
Categories IT職系, Otherエリア
Posted Date June 12, 2014
Salary DOE
Location Novi, MI
Job Information


IS Level 3 System Support
Level 3 Technical Support is responsible for the following:
 Server-side troubleshooting and break/fix of applications on Windows AD, Exchange, IIS, etc.
 Client-side troubleshooting and break/fix of applications on Windows 7 / Office 2010 work stations.
 Resolve support tickets related to client applications and hardware performance, peripherals…etc.
 Apply and verify application updates and bug-fixes provided by developer.
 Coordinate with other resources to develop test cases for office proprietary applications.
 Strong understanding of hardware and equipment integration.
 Create / Maintain standardized processes.
 Manage environment using a formalized Change Management Process.
 Support emergency application changes or business requests.
 Create detailed / clear problem reports.
 Create application documentation (e.g. system design, database schema, etc.)
 Translate system and application document in both English and Japanese plus


 Administrator level knowledge of Windows 7.
 In-depth knowledge of Office 2010 products (especially Excel macro’s) and Windows server administration.
 Ensure exceptional customer service & support with prompt problem resolution & follow-up for local and remote end users.
 Working knowledge/experience of PC imaging tools, remote control tools.
 Experience with a formalized helpdesk ticketing system.
 Must be a self-starter and be able to follow defined division processes.
 Must work well within a diverse integrated team environment.
 Excellent organization & time management skills in addition to a high level of problem solving and analysis.
 MCP certification in Windows 7
 Working knowledge of Active Directory, TCP/IP, DNS, DHCP, VLANs, SCCM
 Workstation class computer hardware Support & Troubleshooting
 Server Administration (Windows, UNIX & Linux)
 Strong written and spoken communication skills in English and Japanese.

Apply Now