Job: PC Technical support (Manhattan, NY) ($58K/Yr – $68K/Yr *DOE)

Title PC Technical support (Manhattan, NY) ($58K/Yr – $68K/Yr *DOE)
Categories IT職系
Posted Date November 14, 2020
Salary $58K/Yr – $68K/Yr *DOE
Location Manhattan, NY
Job Information

<Job Description: PC Technical Support>

1. Location: Midtown, NY
2. Working hours: Mon. – Friday 9:00 am – 5:00 pm
   朝番:8:00 am – 5:00 pm
   遅番:12:00 pm – 8:00 pm ※朝番、遅番は、週ごとで交代。

3. Operation
a) Technical Support for PCs, printers and phones, etc.
– Troubleshooting and maintenance of hardware and software
– Technical Operation Support in both English.
– PC setup (Windows OS installation, etc.)
– Response to queries either in person or over the phone/email.
b) Documentation for technical support
– User manuals (revise/update)
– FAQ update
4. Required experience/knowledge
– 3+ years of experience in PC technical support.
– Knowledge in Windows 7 and Windows 10
– Knowledge in Active Directory function: adding users, password reset, etc.
– Knowledge in Antivirus software and its operation for corporate use (Symantec, etc.)
– Documentation using MS Word and Powerpoint, and Excel.
5. Preferred experience/knowledge
– Experience in using ticket systems.

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