Job: IT Customer Support(Manhattan,NY)($50K/Yr~ *DOE)

Title IT Customer Support(Manhattan,NY)($50K/Yr~ *DOE)
Categories IT職系
Posted Date January 17, 2017
Salary $50K/Yr~ *DOE
Location Manhattan, NY
Job Information

[Job Title]
IT Customer Support Staff

[Job Description]

This position to provide the 1st level customer support for Internet related services.


An ideal candidate must have;
– Business level speaking and writing skills in both Japanese and English.
– Working knowledge of MS Word, Excel, Outlook and Internet Explorer.
– A willingness and ability to learn quickly.
– Experiences of collaborating with a team in a business environment.

50K – (経験による)

New York, NY

[Work Hours]
9AM – 5PM

Job Description
• Responds to service related customer inquiries or troubleshooting by phone and email.

• Instructs network carriers to troubleshoots circuit outages and usability issues.

• Communicates with application service providers/resellers to respond to customer inquiries.

• Provides customers with remote instructions to isolate the cause of Internet connection outages.

• Provides customers with basic instructions on the use of the computer & network application services.

• Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support.

• Manages ongoing service tickets and ensure the expected service levels.

• Sends notices for planned or unexpected service outages to customers in a timely manner.

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