Job: IT Customer Support (Manhattn, NY) ($50K/Yr~ *DOE)

Title IT Customer Support (Manhattn, NY) ($50K/Yr~ *DOE)
Categories IT職系
Posted Date February 15, 2019
Salary $50K/Yr~ *DOE
Location Manhattan, NY
Job Information

<<IT Customer Supportでの経験がある方を募集しております>>

◆Position: IT Customer Support
◆Requirement: Bilingual English – Japanese (バイリンガル 英語-日本語)

[Job Description]

This position to provide the 1st level customer support for Internet related services.

◆Job Description
 Responds to service related customer inquiries or troubleshooting by phone and email.
 Instructs network carriers to troubleshoots circuit outages and usability issues.
 Communicates with application service providers/resellers to respond to customer inquiries.
 Provides customers with remote instructions to isolate the cause of Internet connection outages.
 Provides customers with basic instructions on the use of the computer & network application services.
 Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support.
 Manages ongoing service tickets and ensure the expected service levels.
 Sends notices for planned or unexpected service outages to customers in a timely manner.


An ideal candidate must have;
– Business level speaking and writing skills in both Japanese and English.
– Working knowledge of MS Word, Excel, Outlook and Internet Explorer.
– A willingness and ability to learn quickly.
– Experiences of collaborating with a team in a business environment.

50K – (経験による)

New York, NY

[Work Hours]
Regular working hours is 9 am – 5 pm Eastern Standard Time (EST).
With teamwork, covers working hours of 9 am – 5 pm Pacific Standard Time (PST) from Monday to Friday
(12 – 8 pm EST from Monday to Friday), in case of absence or vacation of a customer support representative covers 9 am – 5 pm Pacific Standard Time (PST) from Monday to Friday (12 – 8 pm EST from Monday to Friday).

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