＜＜IT Customer Supportでの経験がある方を募集しております＞＞
◆Position: IT Customer Support
◆Requirement: Bilingual English – Japanese （バイリンガル 英語－日本語）
This position to provide the 1st level customer support for Internet related services.
Responds to service related customer inquiries or troubleshooting by phone and email.
Instructs network carriers to troubleshoots circuit outages and usability issues.
Communicates with application service providers/resellers to respond to customer inquiries.
Provides customers with remote instructions to isolate the cause of Internet connection outages.
Provides customers with basic instructions on the use of the computer & network application services.
Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support.
Manages ongoing service tickets and ensure the expected service levels.
Sends notices for planned or unexpected service outages to customers in a timely manner.
An ideal candidate must have;
– Business level speaking and writing skills in both Japanese and English.
– Working knowledge of MS Word, Excel, Outlook and Internet Explorer.
– A willingness and ability to learn quickly.
– Experiences of collaborating with a team in a business environment.
50K – (経験による)
New York, NY
Regular working hours is 9 am – 5 pm Eastern Standard Time (EST).
With teamwork, covers working hours of 9 am – 5 pm Pacific Standard Time (PST) from Monday to Friday
(12 – 8 pm EST from Monday to Friday), in case of absence or vacation of a customer support representative covers 9 am – 5 pm Pacific Standard Time (PST) from Monday to Friday (12 – 8 pm EST from Monday to Friday).