Job: IT Customer Support (Manhattan,NY)($50K/Yr~ *DOE)

Title IT Customer Support (Manhattan,NY)($50K/Yr~ *DOE)
Categories IT職系
Posted Date September 8, 2017
Salary $50K/Yr – *DOE
Location Manhattan, NY
Job Information

★ IT Customer Supportでの経験がある方を募集しております。

Position: IT Customer Support
Requirement: Bilingual English – Japanese (バイリンガル 英語-日本語)


An ideal candidate must have;
– Business level speaking and writing skills in both Japanese and English.
– Working knowledge of MS Word, Excel, Outlook and Internet Explorer.
– A willingness and ability to learn quickly.
– Experiences of collaborating with a team in a business environment.

$50K – (経験による)

New York, NY

[Work Hours]
12PM – 8PM

[Job Description]
 Responds to service related customer inquiries or troubleshooting by phone and email.
 Instructs network carriers to troubleshoots circuit outages and usability issues.
 Communicates with application service providers/resellers to respond to customer inquiries.
 Provides customers with remote instructions to isolate the cause of Internet connection outages.
 Provides customers with basic instructions on the use of the computer & network application services.
 Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support.
 Manages ongoing service tickets and ensure the expected service levels.
 Sends notices for planned or unexpected service outages to customers in a timely manner.

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