Job: IT Customer Support (Manhattan,NY)($50K/Yr~ *DOE)

Title IT Customer Support (Manhattan,NY)($50K/Yr~ *DOE)
Categories IT職系, その他専門職系
Posted Date January 26, 2018
Salary $50K/Yr – *DOE
Location Manhattan, NY
Job Information

Position: IT Customer Support
Requirement: Bilingual English – Japanese (バイリンガル 英語-日本語)

Job Description
 Responds to service related customer inquiries or troubleshooting by phone and email.
 Instructs network carriers to troubleshoots circuit outages and usability issues.
 Communicates with application service providers/resellers to respond to customer inquiries.
 Provides customers with remote instructions to isolate the cause of Internet connection outages.
 Provides customers with basic instructions on the use of the computer & network application services.
 Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support.
 Manages ongoing service tickets and ensure the expected service levels.
 Sends notices for planned or unexpected service outages to customers in a timely manner.


An ideal candidate must have;
– Business level speaking and writing skills in both Japanese and English.
– Working knowledge of MS Word, Excel, Outlook and Internet Explorer.
– A willingness and ability to learn quickly.
– Experiences of collaborating with a team in a business environment.

50K – (経験による)

New York, NY

[Work Hours]
12PM – 8PM

Up Recruiters

Apply Now