＜Company＞ IT Company
IT Customer Support Staff
This position to provide the 1st level customer support for Internet related services.
*Responds to service related customer inquiries or troubleshooting by phone and email.
*Instructs network carriers to troubleshoots circuit outages and usability issues.
*Communicates with application service providers/resellers to respond to customer inquiries.
*Provides customers with remote instructions to isolate the cause of Internet connection outages.
*Provides customers with basic instructions on the use of the computer & network application services.
*Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support.
*Manages ongoing service tickets and ensure the expected service levels.
*Sends notices for planned or unexpected service outages to customers in a timely manner.
An ideal candidate must have;
– Business level speaking and writing skills in both Japanese and English.
– Working knowledge of MS Word, Excel, Outlook and Internet Explorer.
– A willingness and ability to learn quickly.
– Experiences of collaborating with a team in a business environment.
$50K/Yr – (*DOE)
New York, NY
9AM – 5PM