Job: IT Customer Support (Manhattan, NY) ($50K/Yr~ *DOE) (IT Company) (Visa Support: YES)

Title IT Customer Support (Manhattan, NY) ($50K/Yr~ *DOE) (IT Company) (Visa Support: YES)
Categories IT職系
Posted Date October 30, 2015
Salary $50K/yr ~ *DOE
Location Manhattan, NY
Job Information

<Company> IT Company

<雇用形態> 正社員

[Job Title]
IT Customer Support Staff

[Job Description]

This position to provide the 1st level customer support for Internet related services.

*Responds to service related customer inquiries or troubleshooting by phone and email.
*Instructs network carriers to troubleshoots circuit outages and usability issues.
*Communicates with application service providers/resellers to respond to customer inquiries.
*Provides customers with remote instructions to isolate the cause of Internet connection outages.
*Provides customers with basic instructions on the use of the computer & network application services.
*Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support.
*Manages ongoing service tickets and ensure the expected service levels.
*Sends notices for planned or unexpected service outages to customers in a timely manner.


An ideal candidate must have;
– Business level speaking and writing skills in both Japanese and English.
– Working knowledge of MS Word, Excel, Outlook and Internet Explorer.
– A willingness and ability to learn quickly.
– Experiences of collaborating with a team in a business environment.

$50K/Yr – (*DOE)

New York, NY

[Work Hours]
9AM – 5PM

[VISA Support]

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