★ IT Customer Supportの経験者の募集です ★
[Job Title]
Engineer, Network and Infrastructure, Professional Services
[Requirement]
(Mandatory)
Bilingual English (Fluent: Be able to speak and type business emails) – Japanese (Fluent: Be able to type business emails and speak business Japanese)
[Preference]
Prefer an experienced candidate with minimum of 2-3 years of customer support in IT Industry with Help Desk duties.
A person who can multitask and be able to work collaborative in teams.
Experiences over 3 years are welcome.
[Job Description]
◆Objective of this Position
The primary objective is to provide exceptional service to a client by having experienced Japanese-English bilingual engineer attending as a contractor to maintain respectable customer satisfaction as well as expanding our business relationship with them through the company’s services and products.
◆Position Duties & Responsibilities as a contractor
o Follow contracting company rules, regulations, and attached Contractor Specification Memo as well as the company Employee Handbook.
o Assist support team members in a timely manner
o Develop good teamwork with other employees and external vendors and staff.
o Configure, operate, and maintain existing systems of the End-user.
o Perform technical support and troubleshooting of sever, PC, and Network of the End-user.
o Provide solutions and perform trouble isolation to the End-user.
o Troubleshoot products and services for 24 hours x 7days on-call duty.
o Report, archive solutions, and countermeasure troubleshooting for future references.
o Support evaluation, implementation, and upgrade existing and new systems.
o Report the status of each support and troubleshooting progress to your team/leader.
o Work on any additional tasks requested by supervisor as needed.
o Details of assigned tasks could change per contract term.
• Position Duties & Responsibilities
• To improve customer satisfaction as a contractor; report to Manager of Professional Services Department once a month about activities, provided services, assistance of client needs, and contribution towards future projects to be able to handle properly.
◆Technical Qualifications
Adjustable to the latest standard of technologies to provide appropriate IT-solutions that meets customer’s requirement.
• Microsoft, VMware, Symantec and other major software vendor’s product.
• Cisco, Palo Alto and other major network vendor’s devices, software and services.
• Unix/Linux and Windows server operation and maintenance.
• Security software and solutions for servers and PCs.
• Local and Wide Area Network technologies.
• Virtualization and storage technologies.
[Starting Salary]
DOE。経験によりNegotiable です。
<詳細問い合わせ>
Up Recruiters
347-400-9116
info@uprecruiters.com
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