| Job Information |
★日英バイリンガルポジション
◆Position: IT Supervisor /Exempt/Fulltime
◆Salary range: $75,000–$78,000
◆Location: Secaucus, NJ
◆Basic work hours: 8:00 AM-5:00 PM
＜Job Summary:＞
IT Supervisor is responsible for supervising the IT Engineer Support while they complete repairs and installations. IT supervisor will supervise that upgrades and maintain a company’s computer systems, including databases, mainframe systems, data communication networks and software programs.
＜Responsibilities:＞
Receive and count stock items, and record data manually or using computer
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Answer user inquiries regarding software and/or hardware operation to resolve issues
Set up equipment for employee use, performing and/or ensuring proper installation of cables, operating systems and/or appropriate software
Oversee Set up of system account and email
Oversee Set up of mobile devices
Refer hardware/software problems and/or defective products to vendors/technicians for service
Administration of Windows Server Systems and local area network infrastructure
Perform remote/on site troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by users
Pass on any unresolved issues, feedback, or suggestions by users to the internal and external IT team
Identify and suggest possible improvements on procedures
Monitoring and maintaining networks and servers
Upgrading, installing, and configuring new hardware and software to meet company objectives
Creating user accounts and performing access control
Documenting processes, as well as backing up and archiving data
Record events and problems and their resolution in logs
Perform other related duties as assigned
＜Qualifications:＞
Expert experience operating Microsoft Office Suite software
Problems-solving skills
Critical thinking skills
Leadership and coaching skills
Detailed-oriented with excellent organization skills
Tech savvy with working knowledge of office automation products, database, and remote control.
Good understanding of computer systems, mobile devices, network, and other tech products
Ability to diagnose and resolve basic technical issues.
Proficiency in English, Japanese and/or Spanish a plus not required.
Excellent interpersonal and communication skills
Customer-oriented and cool-tempered
Ability to deal with confidential information.
BSc/BA in IT, Computer Science, or relevant field
＜Physical Requirements:＞
Ability to lift/push/pull/carry up to 15 lbs. unassisted
Ability to enter and maneuver in confined spaces
Willingness to work overtime upon request in order to complete such tasks associated with the company
＜問い合わせ＞
Up Recruiters
347-400-9116
info@uprecruiters.com
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