★急募ポジションです。
★Company Benfitも充実。
詳細、お気軽にお問い合わせください。
〇業務内容
＜Manage IT Support Members＞
Manage and train technicians to build knowledge in order to deliver high-quality support to the end user. Support and provide advice to the team to establish best practices through the entire technical support process. Create training materials as well as user instruction to improve business operations for the company. Ensure customer service is timely and accurate on a daily basis. Contribute to improving customer support by actively responding to queries and handling complaints.
Follow up with customers to identify areas of improvement. Develop monthly reports on customer support team’s productivity. Provide customer feedback to the appropriate internal teams.
Manage support member’s schedules and shifts and assign tasks and projects based on the resources. Interview new hires and consultants within the manager.
＜Tier 2 User Support and Consultation＞
Provides analytical expertise and assists in a variety of user support activities, including, but not limited to, pre-consultation on procurement of IT products; consultation and advice for end users in problem resolution; guidance for troubleshooting by self-diagnosis and detailed investigation; development of troubleshooting scripts for end user support and technical support in the setup, installation and configuration of desktop hardware and software based on experience; perform desktop application test to ensure compatibility and education and independent decision-making skills.
Participates in the design, testing and deployment of client configurations throughout the company. Consults with end-users to determine the most effective use and control of the end user H/W, S/W, system functionality and support functions based on own knowledge and experience. Document development, design, analysis, modification and testing of programs based on and related to specifications. Development of training programs and materials as well as user instruction to improve business operations.
＜Requirement:＞
• Excellent customer support skills
• Excellent communication skills
• Problem-solving and analytical skills
• Planning and organization skills
• Task and Time Management skills
• Japanese language skill
• Bachelor’s degree and 5+ years of IT User Support Experience and 2+ years of Experience in a Supervisor role are required.5+ years of IT User Support Experience, and 2+ years of Experience in Supervisor role is required.
• Strong analytical and Problem-solving skills, as well as developing recommendations and solutions
• Team Oriented approach (i.e. Colleagues, Clients, and Vendors)
＜問い合わせ＞
Up Recruiters
347-400-9116
info@uprecruiters.com
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